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Geopack Help Center
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Q: What types of food and beverage disposables do you offer?A: We offer a wide range of disposables including cups, plates, cutlery, napkins, straws, containers, and more. Our products cater to both individual and business needs.
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Q: Are your products eco-friendly?A: Yes, we offer a variety of eco-friendly disposables made from biodegradable, compostable, and recyclable materials.
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Q: How can I place an order?A: You can place an order directly through our website. Simply add the desired items to your cart and proceed to checkout.
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Q: Do I need to create an account to place an order?A: While creating an account is not mandatory, we recommend it for a quicker checkout process and to keep track of your orders.
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Q: What payment methods do you accept?A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and cash on delivery.
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Q: Is my payment information secure?A: Yes, we use industry-standard encryption and security measures to protect your payment information.
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Q: What are your shipping options?A: We offer ACS Courier and Home shipping options. Shipping costs and delivery times vary depending on your location and the shipping method selected.
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Q: How long will it take to receive my order?A: Delivery times depend on the shipping method you choose and your location. ACS Courier typically takes 1-2 business days, home delivery takes 2-3 business days.
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Q: Do you offer international shipping?A: Currently, we ship within Europe only. We are working on expanding our services to international locations.
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Q: Can I track my order?A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
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Q: What is your return policy?A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact our customer service team at info@geopack.com.cy
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Q: How will I receive my refund?A: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.
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Q: What should I do if I receive a damaged or incorrect item?A: If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or a refund.
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Q: Do you offer wholesale prices?A: Yes, we offer wholesale prices. Please contact our sales team for more information on wholesale.
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Q: Can I customize my order?A: Yes, we offer customization options for our products. Please get in touch with our customer service team to discuss your requirements.
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Q: How can I contact customer service?A: You can reach our customer service team via email at info@geopack.com.cy or call us at 70001046. Our team is available Monday to Friday, 9 AM to 6 PM.
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Q: Do you have a physical store?A: No, we operate exclusively online to keep our prices competitive and to offer a wide range of products to our customers. Our warehouse address is Nikolaou Skoufa 1, Aradippou, 7041, Larnaca, Cyprus.
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